Orders & Shipping
How long does delivery take?
Orders are typically delivered within 2–5 business days across Egypt. You'll receive a tracking number as soon as your order ships.
Do you ship to all cities in Egypt?
Yes, we ship nationwide to all governorates in Egypt.
How can I track my order?
You'll receive a tracking link by email and SMS once your order ships.
Can I change or cancel my order?
Contact us within 1 hour of placing your order and we'll do our best to update it.
Returns & Refunds
What is your return policy?
You can return unopened products within 14 days of delivery for a full refund.
How long do refunds take?
Refunds are processed within 5–7 business days after we receive your return.
Products
Are your products suitable for newborns?
Please check the age guidance and directions on each product before use.
Do you offer travel-size products?
Browse our current product range or contact our team for available sizes.
Ingredients & Safety
Are your products free from parabens and sulphates?
Please refer to each product's label and ingredient list for its specific formula.
Why do you use oat extracts?
Visit our About Oat page to learn more about the ingredients used in our formulas.
Account & Payments
What payment methods do you accept?
You can see all available payment methods at checkout.
How do I create an account?
Click the account icon in the top navigation and follow the sign-in steps.
General
Where are you based?
We're based in 6th of October City, Giza, Egypt.
How can I contact support?
Reach us via WhatsApp or email — see the Contact Us page for details.
Still have questions?
We're happy to help!
Our support team is ready to assist you with anything you need.