FAQS
We're Here to Help
Find quick answers to the most common questions about our products, orders and policies.
Orders & Shipping
How long does delivery take?
Orders are typically delivered within 2–5 business days across Egypt. You'll receive a tracking number as soon as your order ships.
Do you ship to all cities in Egypt?
Yes, we ship nationwide to all governorates in Egypt.
How can I track my order?
You'll receive a tracking link by email and SMS once your order ships.
Is delivery free?
Delivery is free on orders over 600 EGP.
Can I change or cancel my order?
Contact us within 1 hour of placing your order and we'll do our best to update it.
Returns & Refunds
What is your return policy?
You can return unopened products within 14 days of delivery for a full refund.
How long do refunds take?
Refunds are processed within 5–7 business days after we receive your return.
Products
Are your products suitable for newborns?
Yes, all Narava Baby products are dermatologically tested and safe from birth.
Do you offer travel-size products?
Not yet, but travel sizes are coming soon!
Ingredients & Safety
Are your products free from parabens and sulphates?
Yes, all our formulas are 0% paraben, 0% silicone and 0% sulphates.
Why do you use oat extracts?
Oat extracts are rich in beta-glucan and help soothe and protect sensitive baby skin.
Account & Payments
What payment methods do you accept?
We accept Visa, Mastercard, Meza, Fawry and Apple Pay.
How do I create an account?
Click the account icon in the top navigation and follow the sign-up steps.
General
Where are you based?
We're based in 6th of October City, Giza, Egypt.
How can I contact support?
Reach us anytime via WhatsApp or email — see the Contact Us page for details.
Still have questions?
We're happy to help!
Our support team is ready to assist you with anything you need.
Helpful Information